PupGrass Artificial Grass for Dogs Customer Reviews

I spent a lot of time researching the best synthetic turf for my dog, and PupGrass exceeded all expectations. Living in Bend, Oregon, with extreme temperature swings, our yard now looks fantastic year-round. Our dog and all her dog friends love playing on it, and everyone who visits comments on how realistic it looks. It’s easy to clean, drains well, and has completely transformed our yard. No more muddy paws or worries about mulch hazards.

The quality of PupGrass is exceptional, and it offers great value for the price. What really sets the experience apart, though, is the customer service. Theresa was incredibly organized and thorough—like having a professional project manager on board. She found a local contractor, managed the delivery, and made sure the installation process went smoothly from start to finish. She genuinely cares about making sure everything is perfect for both you and your dog, and by the end, it feels like you’ve gained a friend.
PupGrass truly is the best on the market!

We first Purchased Pup-Grass® Over 10 years ago when we opened the Art of Dog. We were happy with the product from day one. It was everything the company promised. We recently purchased more Pup-Grass, and the new style is fantastic and even better than the original. We are delighted with the product and the dogs love playing on the grass. It looks beautiful and realistic and it is easy to keep clean. We highly recommend Pup-Grass for Boarding and Commercial facilities, it is the best artificial Turf for dogs. The customer service is top notch as well!

I tell everyone that the three animals we have are not dogs; they are goats. They had pulled out every blade of grass in our backyard. I didn’t know what to do. Sod would have been a waste of money, but I hated the idea of a cement backyard. Luckily, my daughter was talking to a client of hers about our situation. Low and behold she said her son-in-law discovered Pup-Grass. I called the company and spoke to the owner Teresa. She answered all my questions and asked about my dogs. She was easy to talk to and I felt comfortable that she knew what she was talking about. She also explained how her company was different from other synthetic grass companies and they did not have installers, because they were a Pet Product Company that happened to need a grass for dogs to use as a bathroom. She said she looked for months and could not find anything, so she invented one that would work for another product they had created. By the time I hung up, I felt like I had been talking to an old friend.
A few days later I received a sample of the Pup-Grass. Teresa called me and educated me on the difference between Pup-Grass and regular synthetic turf that companies are selling as pet friendly. The difference was like night and day. Pup-Grass was beautiful but it drained very fast. I was very impressed.
She located a landscape company that installed artificial grass and coordinated a time for him to come out and measured my yard and give me a quote. Teresa reviewed the quote and felt it was missing specific tasks in the scope of work. She also thought they were overpriced. So she went back to work and found Ruben who was also great to work with and an excellent installer. Plus he was a couple of thousand dollars less than the 1st guy. S he scheduled the start date and kept in touch with me and Ruben the installer throughout the entire process. The finished job was better than I ever imagined. Not only was I impressed but several of my neighbors were amazed at the finished job. They kept saying "Wow” what a difference." Of course, the dogs are confused because they can’t dig it up! However, they have no problem using it to do their business!
I highly recommend anyone in the market for artificial grass, to call their office and really become educated. Great people to do business with and a great product.

We recently had Pup-Grass installed in our backyard. We could not be happier with their product and the customer service!

We received estimates from two other local companies and they showed us several samples with various thicknesses and heights and assured me they were all pet-friendly products. The only thing they had in common was a thick black rubber type of finish on the backside with tiny holes. I was not comfortable when they told me that all artificial grass was dog-friendly. I decided to look around more and I found Pup-Grass online.
I called them and spoke with a Lady who knew about dogs and the technical part of synthetic grass. They sent an installer to measure a few days later. David the installer was young, professional clean-cut and polite. He said he would like to take measurements first so he could have an estimate ready by the time he left. He measured the area and made a drawing. When he finished measuring, he knocked on the back door. Before coming in he put on white plastic shoe covers, which I thought was very considerate because my backyard was a mess.
He only brought one sample. I asked why there were not more choices and he said, "There is only one design that works for animals and PupGear invented it, and this is it. He apologized for his abruptness and said, “We would rather not make a sale than to sell something that isn't going to perform as we promise.” He handed me the sample and I immediately could see it was a much nicer product and probably more expensive than the other samples I had seen. He reached out for the sample and asked for a glass of water with no ice. I went to the sink for the water. By the time I was back, he had already set up a small display to show me the drainage of the grass. He had a piece of plastic, a small towel, and a rectangular cake pan and sat everything on the floor; he placed the sample inside the pan and poured the water over the sample. He waited about a minute, then took the sample out of the pan, and dried it with the towel. Next, he picked up the pan and poured the water back into the glass. The glass had around an inch less than when I handed it to him. Next, he pulled another piece of grass from his bag that looked very much like the other samples I had been shown. He repeated the process. When he poured the water from the pan back into the glass, it was only about ¼ full. He said to me “imagined what this grass would smell like if this it was dog urine that had been sitting outside in the hot sun. Next, he wrote out an estimate. I was surprised and then suspicious because it was less than the other two estimates, I received. As he was getting ready to leave he said, we will send a more detailed estimate from our office and it will have a complete scope of work with everything itemized.
The next day I received a written estimate with everything itemized. There was even a list of things the crew would not do. Like leaving garbage from lunch lying around. No smoking on my property or near my neighbors. No loud music and If the job lasted over a day they would provide a porta potty for the crew They would make sure that all gates would be closed at all times except when they were removing materials to be hauled away and bring materials in. They asked me to keep my dogs in a safe confined area and if I needed to let them go outside to use the bathroom they would make sure that gates were closed tools or material that could be hazardous to the dogs would be put away.
I asked for references and checked them they were all excellent. We scheduled the installation for two weeks later. The trucking company was a few days late in delivering the material but the crew met the truck and unloaded the materials. They showed up the next day and got the job done without any delays. Our backyard is completely transformed and the dogs and the house both are staying cleaner It looks better than we thought it would and our two dogs love romping around in the backyard.
PupGear is a rare company where customer service is excellent and the product is fantastic. I highly recommend the product and the company.

Great information on the website. We purchased it for a small area in our yard. the dogs love it and the quality is so much better than the stuff we purchased from Amazon.
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We purchased Pup-Grass for our dog run 5 years ago and we were very pleased. Now having moved with a larger dog run, we needed to supplement to cover the larger run. In an attempt to save money, we purchased additional ‘grass’ through Amazon. It was so substandard, we are tossing the flat ugly fake grass (that didn’t clean well) and our new supplement of Pup Grass arrived today. We are installing it the same day. THANK YOU PupGear!!!

We love Pup-Grass! We bought it before we brought home our miniature golden doodle puppy. Since she was so tiny, and we live in an area that gets snow, we figured we wanted her to be able to go to the bathroom on our patio, where it would be close to the house and easy to clean up. We trained her with pup grass, and then worried about whether she would be able to do her business on other surfaces. However, that was never an issue! If grass was convenient when she needed to go potty, she was able to use grass and macadam anywhere on her walks. We appreciate the flexibility Pup-Grass offered for potty training our dog and making her potty routine easier when we couldn’t take her for a walk. We highly recommend this product!

This is the second time we have purchased Pup-Grass. We moved from San Diego to Michigan and the thing we missed the most is our backyard with Pup-Grass. So we ordered Pup-Grass for our new backyard and we are excited to have it installed. What else can I say except it is a great product at a fair price and customer service is the best we have ever gotten from a company that sells online.

We ordered our Pup Grass, for our entire fenced in back yard (appx. 25’ x 12’)in 2014. It looks fantastic. Our doggies (4 of them) love it, and so do we. It is great quality, awesome drainage and easy care. That was in California. We have recently moved to Wisconsin, and have ordered more for our doggies fenced in area here. I was very happy to chat with Theresa again to get her recommendations for our application in WI. I highly recommend this company and their artificial turf!

Awesome Products and great customer service!!